Privacy Policy - Youthful Glow

Introduction

Youthful Glow is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our website.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Fill out contact forms or enquiry forms
Subscribe to our newsletter or marketing communications
Create an account on our website
Make an enquiry about our products
Contact us via email or phone

This information may include:

Name and contact details (email address, phone number, postal address)
Demographic information
Preferences and interests related to skincare products
Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

IP address and browser type
Operating system and device information
Pages visited and time spent on pages
Referring website addresses
Clickstream data

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries and provide customer support
To process and fulfill your requests for information about our products
To send you marketing communications (with your consent)
To improve our website and enhance user experience
To analyze website usage and trends
To comply with legal obligations and protect our rights
To prevent fraud and ensure website security

Legal Basis for Processing (UK GDPR)

Under UK GDPR, we process your personal data based on the following legal grounds:

Consent: When you have given explicit consent for specific processing activities
Contract: When processing is necessary to fulfill a contract with you
Legal Obligation: When we must process data to comply with legal requirements
Legitimate Interests: When processing is necessary for our legitimate business interests, provided your rights do not override these interests

Disclosure of Your Information

We may share your information in the following circumstances:

Service Providers: With third-party service providers who perform services on our behalf, such as website hosting, email delivery, and analytics
Legal Requirements: When required by law or to protect our rights, property, or safety
Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Your Rights Under UK GDPR

Under UK data protection law, you have the following rights:

Right to Access: Request a copy of the personal data we hold about you
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data in certain circumstances
Right to Restrict Processing: Request that we limit how we use your data
Right to Data Portability: Request transfer of your data to another organization
Right to Object: Object to processing based on legitimate interests or for direct marketing
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. For detailed information about our use of cookies, please see our Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your information may be transferred to and processed in countries other than the United Kingdom. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection law.

Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Youthful Glow
23 Kingsway, Cardiff CF10 3FD, United Kingdom
Phone: +44 29 2037 8516
Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.